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Hosting Claims Decoder

Most of these phrases are not lies. They are true in a narrow way that is easy to misread. Here is how to read them.

Unlimited bandwidth

Almost always bounded by a fair-use policy. Heavy use can lead to throttling or a request to move to a larger plan. Look in the terms for the actual thresholds, and for CPU and process limits, which matter more than bandwidth for most sites.

Unlimited storage

Often limited indirectly, through inode counts, restrictions on storing backups or media, or acceptable-use rules. If you plan to store a lot of files, ask what the practical ceiling is.

99.9% uptime

Roughly 8.8 hours of allowed downtime a year. Check what is excluded (maintenance, DDoS, force majeure) and what you receive if the host misses the target. Usually a service credit.

Free domain

Commonly free for the first year only and tied to an annual or multi-year plan. The renewal is at the standard price and transferring it away may be restricted for a time.

Free SSL

Usually an automatic domain-validated certificate. Perfectly good for most sites. Check that it renews itself and supports wildcard or multiple names if you need them.

Free migration

Often limited to a certain number of sites, and sometimes only from certain panels. Ask what is moved (files, databases, mail), how long it takes, and what the host does if it goes wrong.

Daily backups

Find out how long copies are kept, whether you can restore them yourself, whether databases are included, and where the copies are stored. A single copy on the same server is not a safety net.

Money-back guarantee

Typically covers the hosting fee only, not domains or add-ons, and applies for a limited period. Read the exceptions, since some exclude certain plans or require a reason.

Optimised for WordPress

Sometimes means real server-level tuning with caching, current PHP and staging tools. Sometimes means a one-click installer. Look for specifics.

24/7 support

Check the channel and the response time. Ticket-only support at 3 a.m. may mean a reply by morning. Chat or phone is different. Also check whether support will help with your application or only the server.

Green hosting

Can mean actual renewable power purchases, or can mean offsets. Look for details such as the percentage covered and whether it is verified by a third party.

Powered by SSD or NVMe

Good, but it is one factor. CPU limits, memory limits, I/O limits and the quality of the network all affect how fast your site feels.

Unlimited email accounts

Mail has its own limits: storage per mailbox, hourly send caps and attachment size. If you send newsletters, check the outgoing limits specifically.

DDoS protection

Basic filtering of large floods is common. Ask what size of attack is covered and whether it protects the whole server or only certain services.

Questions worth asking any host